The Best Western Plus Centralia Hotel & Suites in Centralia, IL was again recognized with the brand’s highest honor, the M.K. Guertin Award, as well as the Champion Customer Care Award, at BWHSM Hotels’ 2023 Convention held recently in Honolulu, Hawaii. The awards were presented in front of more than 2,000 of the company’s hoteliers.
The prestigious M.K. Guertin Award, named after our company’s founder, is given to the hotels that best represent the vision of M.K. Guertin and demonstrate exceptional levels of quality, guest satisfaction and dedication to the brand. The Champion Customer Care Award honors the properties that exemplify exceptional levels of service and care to guests. The hotels must also meet quality and service standards and other membership requirements to qualify for each award.
The Best Western Plus Centralia Hotel & Suites is one of only 45 hotels out of more than 2,300 BWH Hotels properties in the U.S. and Canada to receive both awards.
“The M.K. Guertin Award is given to our most engaged hoteliers whose properties are our top scorers in quality and overall service and are leaders in our brand,” said President and CEO Larry Cuculic. “The Best Western Plus Centralia Hotel & Suites also received the Champion Customer Care Award because of its dedication to providing memorable experiences for guests.”
Located at 8145 Jolliff Bridge Rd. in Centralia, IL, the Best Western Plus Centralia features 61 oversized rooms, 24-hour fitness room, indoor pool, meeting rooms, free hot breakfast and free Wi-Fi. For reservations, call the hotel directly at 618-918-2559 or call BWH Hotels’ 24-hour, toll-free number at 1-800-780-7234. Reservations are also available through bwh.com.
